BOSE INSTITUTE
KOLKATA
Tender
No: BI/AMC/41/2011-12
Dated: 18.02.2012
Sub: Comprehensive
Annual Maintenance Contract (CAMC) in respect of Computers and Peripherals under the control of
Administration in Bose Institute, Kolkata
Sealed
quotations are invited from bonafide and reputed agencies having experience in
undertaking AMC of Computers, Printers, and UPS installed in various places under
the control of the Administration of Bose Institute, Kolkata initially for a
period of one year which may be renewed upto three years, on year to year
basis, subject to satisfactory performance.
AMC
will be required for approximately 1) 55 no of Desktop Computers 2) 48 nos of
Printers and 3) 47 nos of UPS. The exact no of these items will be intimated at
the time of issuing Work Order.
Last date and time of receipt: 09 March 2012 upto
14 hrs (IST), to be opened on the same day at 15.00 hrs (IST). The quotations
must be submitted to the Office of the Registrar, Bose Institute, P-1/12, CIT
Scheme VII-M, Kolkata- 700054.
The quotations must be
addressed to the Officer-on-Special Duty, Bose Institute, P-1/12, CIT Scheme
VII-M, Kolkata- 700054.
Terms and Conditions
General
1)
The
Comprehensive Maintenance contract should include all parts of the system unit,
monitor, keyboard and mouse etc.
2)
The
Annual Maintenance contract so entered and agreed upon will be valid initially
for a period of one year starting from the date of issuance of contract. The
rates quoted will remain in force for the full period of contract.
3)
Once
the AMC is settled, the firm will be required to undertake the work
irrespective of the site of PCs, UPS, Printers etc. under reference.
4)
Machine
should be attended within 24 hrs of receipt of breakdown call and it should be
operational within 48 hrs. Under any circumstances, the machine breakdown
should not be more than five working days.
5)
The
Vendor should extend the service, even on holidays on emergency basis and such
calls will be limited to five calls per annum.
6)
The
Vendor shall have to visit the computer sites for preventive maintenance and
checking of the system at least once a month.
7)
Either
party can terminate the contract at any time by giving 1 months notice in
writing.
8)
Quotations
should be signed and stamped by the authorized person of the bidding firm.
Incomplete quotations are liable to be rejected.
9)
In
case of any dispute, the decision of the appropriate authority of the Institute
will be final.
10) Whenever during the period of the
Maintenance Contract, the services of the Vendor is found not to be
satisfactory or is found to be violating any of the conditions governing the
maintenance contract, this office has the right to terminate the contract
immediately without any compensation. Being a comprehensive contract, all
liabilities arising out of any fault/replacement of any part will be borne by
the vendor, if not mentioned separately otherwise.
11) Sealed Tenders should be submitted
by 14.00 hrs (IST), 09 March 2012 . No
bids will be accepted after this date and time under any circumstances. This
office will not be responsible for any postal/courier delay and also for
reasons beyond control of this office.
12) The interested parties may inspect the
machines at the sites in the Main Campus and the Centenary Campus of the
Institute from 27.02.2012 to 02.03.2012 during office hours with prior
intimation to Assistant Registrar, Shri Sougato Banerjee.
13) The quoted rates should be inclusive
of all taxes and levies, as applicable.
14) The offer for the AMC should be done
for the machines in 'as is where is ' basis.
15) Job reports duly signed by the
competent authority should be submitted along with the bill for payment of the
same.
16) Payment will be made on quarterly
basis on submission of the bills and successful job reports.
17) All quotations should be accompanied with an
EMD @ 2% of the highest quoted value, with or without spare, payable in the
form of Demand Draft drawn on any nationalized bank in favour of “Bose
Institute”, payable at Kolkata.
18) The validity of the tender will be
90(ninety days) from the last date of submission.
19) Interested bidders are requested to submit
their bids in the prescribed format as available in the site.
20) All legal disputes are subjected to the legal
jurisdiction of the Honorable High Court, Kolkata.
Eligibility
Criteria of the bidders
1)
The
Firm/Agency intending to submit the tender must be a reputed organization in
the field of Hardware and Software and have experience of the similar maintenance
contract in research/educational Institutes, Govt./Semi Govt/Autonomous Bodies
for the last 5 years. The
credentials should be supported with requisite documents and certificates.
2)
The
bid documents should be submitted along with the photocopies of PAN card,
Service Tax Registration Certificates, VAT Registration Certificates, Income
Tax Clearance Certificates and other Statutory Registration Certificates,
failing of which their bids are liable to be rejected.
Quotations in the prescribed format, complete
in all respects along with the copies of the certificates and credentials as
asked for should reach the Office of the Registrar, Bose Institute, P-1/12, CIT
Scheme VII-M Kolkata- 700054 by 09 Mar 2012 upto 14.00 hrs (IST) , to be opened on the same
day at 15.00 hrs (IST).
Bose
Institute reserves the right to accept and/ or reject any/ or all quotations at
its discretion without assigning any reason whatsoever.
Officer-on-Special Duty